Half of Homes Could Boost Their Broadband

Millions could get faster internet today without paying more, research reveals. Ofcom figures show that 94% of UK homes and offices can now get superfast broadband, but less than half have taken it up. Many people are paying more than they need to. Around four million households with old-style, basic broadband have passed their initial contract period and could switch to superfast for the same – or less – money than they currently pay.

In Daventry, 91% of homes can get now get superfast broadband (up from 87% in 2017) and 12% of homes have access to full fibre services (which is double the UK average). Many homes in Daventry could be able to benefit from these services and should look into whether they could boost their broadband without paying more.

To help people get the best broadband deal for them, Ofcom has launched Boost Your Broadband, an information campaign and website backed by consumer champion Gloria Hunniford OBE, DCMS, BEIS and consumer body Which?

The campaign aims to demystify the broadband market, particularly for people who might be daunted by the choice on offer. By following three simple steps at BoostYourBroadband.com, broadband users can check their options, decide what they need and get clear, independent advice on how to go about getting the best broadband deal for them. This is how it works:

  1. Enter your postcode to see what type of broadband – standard, superfast or ultrafast – is available at your address. This checker draws on Ofcom’s latest, authoritative information.

  2. Decide what you need – by seeing what kind of broadband user you are.

  3. Speak to your provider – armed with information on what to ask for, and how to get the best deal. Or shop around to see what deals other providers offer.

If you want to find out more about your broadband deal and potentially switch, the first step is to speak to your current provider. Ask your provider the following questions to find out about the package you’re on, and whether there’s an opportunity for you to switch your deal or shop around elsewhere.

  • Am I still in my initial contract period?

  • If I am, how long is left?

  • How much am I paying for my current deal?

  • What am I getting for that price?

  • How fast does my broadband need to be to do the things I want?

  • Can I get a faster service, and how much will it cost?

  • How long do I need to sign up for?

  • Do I need to pay connection fees to get the new deal?

  • What happens at the end of the initial contract period?

When you have answers to these questions you’ll be ready to make a decision. You can choose from the following options:

  1. Upgrade to a faster service with your current provider

  2. Stick with the same speed service, but sign up to a new deal with your provider

  3. Switch to a new deal with a different provider

  4. Stick with your current deal

For extra help or advice contact Ofcom on 0300 123 3333.