I completely understand the importance of ensuring that vulnerable people, such as cancer sufferers, are treated properly by their bank. As you may be aware, the regulation of financial services firms is a matter for the independent Financial Conduct Authority (FCA). The FCA does already apply rules in relation to how firms should deal with their customers. These rules include requiring companies to treat their customers fairly and to act in accordance with the best interests to their customers. A number of specific rules also include an obligation to take 'reasonable care' for certain activities.
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|Duty of care for providers of financial services.pdf||201.31 KB|